I have been using MP for over 3 years and it amazes me how this company can sell their product with flashy images and perceived usefulness when the capabilities aren't full developed. It is marketing at its best. In particuluar, I am disappointed at how slow they react to clinical application needs and changes. Read more...

We checked at least eight other EMR's prior to deciding on this one. The product itself seemed intuitive and performed the functions that we required for a busy Family Practice office. After signing the contract however, we have been having constant problems with their support staff. The development team refuses to make any new formats for notes unless a provider's documentation ability is significantly hindered. The problem tickets that we have submitted go mostly unanswered. We even have difficulty scheduling the training sessions that we paid for. Also some of the functions that the salesman claimed that this EMR is capable of do not exist. All of these problems and we haven't even fully implemented it into our clinic. This poor customer service will likely ultimately lead to this company's demise. If we had known how terrible their customer support was we never would have chosen this product. Read more...

I have been using NextGEN for three weeks now. It is the most horrible, cumbersome, excuse for an EMR that one could imagine. NOTHING is intuitive. Basic ICD codes are missing. The faults are too long and too numerous to list. It is taking me three hours per patient. There is no way to list PMHx and PSHX. All you can do is list chronic problems and acute problems. Surgical history is slopped in with medical history. The sales people are slick as hell and the product is a cancer. DO NOT BUY THIS SOFTWARE. Read more...

this program is the sole reason i don't want to go to work in the morning. when this hunk of junk was dropped on us, it was all horrible after that. our bosses won't acknowledge its really that bad. everyone is so angry now because of it but won't show it and it makes us all act out crazy sometimes. no one is helping us with it. we are alone on this. i even screamed out some obscene things to the consultant because she didn't know wtf to do. *data entry is that much harder. *new patients take about 80% longer than the old program. *patient flow went from 1.5 hours to a whopping 2.75 hrs min. *our billing people hate it too. *the medics at work all hate the crappy, sloppy, sludgy piece of work. *it is real tedious to check in. *auto flow really is not what it states. rather it circles back and forth between tabs and tabs of info. quite the opposite, it makes you do things like "security" clicks. *its just a really bad system for an ambulatory care setting. Read more...