This Patient PAL supported effort was developed for a national client last September, and the service was so well received by patients and the employer, that London Medical Management has launched Single Point on a national basis, to both self funded employers and fully insured clients. The essential role of Single Point is to break down the previously isolated complexities of both health claim negotiation, and the efficiency and practicality of patient care, to provide a service that efficiently and effectively handles both issues.

Single Point of Contact has been defined as a central communications office, phone number, or website that channels all incoming messages to their appropriate destinations. LMM’s Single Point of Contact accomplishes just that and also assists patients to navigate through complexities of the health care system, thus being the one-stop for health claim cost containment solutions, and effective management of patient intervention, on a pre and post-need basis.

As patients look at their health insurance cards, they will find several toll free numbers at present. With Single Point of Contact, LMM has eliminated this multiplicity of call-in numbers, to provide a singular toll-free number for each of their clients, providing 24-hour service, 7 days a week. This availability gives the member the comfort of knowing that a “live” person is helping them in their time of need, immediately. By being the initial point of contact, cost savings can be fully achieved, as members are engaged with their Primary care Physician rather than being backed into unnecessary expensive treatment in the emergency room. This service is manned by the Patient PAL Registered Nursing team, and is proven to help hundreds of members during their time of need, as well as saving health claim dollars in the process.

Highlights of Patient PAL’s Single Point of Contact Model:

Single toll-free contact number

All calls triaged through nurses:

Referrals to PCP

Referrals to Urgent Care Providers and Facilities

Elimination of unnecessary ER visits

Live transfers to:

Customer Service department of health plan partner

Human Resource and Benefits departments

Professional health claims negotiators

Access to a healthcare professional 24 hours a day, 7 days a week

Toll free access line at 1-877-MED PAL 8

Assisting in securing second opinions

Appointment scheduling with hard to access physicians

Access to “Centers of Excellence”

Our Value Proposition

We assist insurers and employers to reduce the cost impact of large claims through direct negotiations with providers. We utilize the savings from these negotiations to help employees and their dependents navigate the complexities of the healthcare system through our Single Point of Contact Model including Patient PAL program.

To learn more info about Single Point of Contact; for Press inquiries, please contact:

Paul Maziar – London Medical Management: 702.737.7555 | This email address is being protected from spambots. You need JavaScript enabled to view it.

For more information on Patient PAL, please visit www.patientpal.org

For more information on London Medical Management please visit www.londonmedicalmanagement.com 

About London Medical Management

London Medical Management, Inc. was founded in 1989 by former Hospital Administrator, Jack G. London. The initial focus of LMM was to assist Physicians and facilities through contract negotiations and analysis of managed care networks and health plans. It was soon discovered that both the Hospitals and Physicians were not prepared for the pending discounts that were offered by HMOs and other managed care organizations in return for increased volume. As managed care increased in market share, Physicians and Hospitals began to aggressively seek contractual arrangements to offset competition. London Medical Management, Inc. became the analyst that these organizations depended on for consulting services.

In the late 90s the Patients became the focus of London Medical Management, Inc. Patients of Corporations that were providing healthcare insurance were seeking answers to complex healthcare needs and again that void was filled by the Nurses and Physicians that became a part of LMM.

Patient PAL has developed relationships with Centers of Excellence from a national perspective of favorable outcomes for the most complex healthcare maladies known. PatientPAL.org was trademarked and as a result of fortunate opportunities and nationwide recognition, it was established as one of the leading Advocacy firms in the United States with assistance provided for over 1.5 million covered lives to date.

Our intricate patient electronic medical intake system has tracked thousands of patient interventions by our team in the past 15 years. This data has enabled us to assist patients and their families in making discernable decisions in their quest for comprehensive healthcare.

Self-funded healthcare clients not only sought assistance in their respective employees needs but looked to LMM as a consultant for claims analysis and cost containment strategies for long range strategic planning.

Today, LMM has combined the nationally recognized Patient PAL Advocacy service with their claims negotiations division to help companies continue to provide healthcare insurance for their respective organizations while seeking additional discounts and savings for their members and families.

Our client roster includes many Fortune 500 companies whose names are nationally recognizable as well as smaller organizations that are seeking additional assistance with our cost containment strategies.