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Tech Tip: Eliminate Frustrating Calls with Insurers Over Claims

Failing to verify a patient’s insurance eligibility could result in a claim being rejected and that can result in both a headache for your staff and lost money for your practice or facility.

Calling a carrier for verification takes a lot of time - the average wait time is at least five minutes - plus at the end of the call you don't have an audit trail.

Even if your employee jots down whom they spoke with at the insurance company, that probably won’t help you fight a disputed claim.

To receive verification with an audit trail, you can use a service such as, which is a subscription based online insurance verification tool. Intake offers plans with prices based on level of use. The basic plan offers 250 look-ups per month and starts at $49.

Intake has a direct connection to insurance companies, allowing you to verify your patient within seconds of entering the information. That means no more waiting on hold.

With Intake, you can also get information about supplementary and/or primary medical coverage. Intake shows you the primary insurers and dependents on that specific coverage. Intake's reports also show plan coverage for specific service codes.

All you need to complete the verification is your patient’s name, birth date and insurance ID number. And, each time you request a coverage report, an archived version of it will be stored in your patient's file in the event you need to reference it for a disputed item.

Increased efficiency is only one benefit from using an online service such as Intake. You may also save money, increase your revenue, and eliminate at least one frustration of your staff. is fully HIPAA compliant and has 256-bit encryption, multi-factor authentication, and multi-phrase passwords as security features.

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