Vangent, Inc., a leading provider of Medicare member information management solutions and services, has announced that Elderplan (Brooklyn, NY) has selected Vangent to optimize its contact center operations to meet the growing needs of its Medicare members and provider network throughout New York. Vangent will improve Elderplan’s overall contact center infrastructure and operability with new contact center technology, develop a sophisticated data warehouse for member and provider information, and create a Web portal for 24/7 member and provider education and self-service. Read more...