I was the one who research and decided 6 years ago to go with Practice Partner Software. This was prior to McKesson buying them out. I was always able to talk to a tech and resolve any problem. In the day it was the best on the market. As I write this I now have been on hold for 4 hours waiting for support to pick up the phone. I also have 2 emails and I also called on another phone so two lines are now on hold. Long gone are the days of excellent technical support. Save yourself the grief and run not walk away from this software.