I have used Spring Charts for several years. While it is not ideal for my solo medical practice (specialist) we have been able to make it work. I decided to upgrade last fall, and have had problems since. It has been a fiasco to resolve and has taken substantial time by myself and staff. Some of our scanned documents ballooned in size, and in one instance we could not access the patient's chart at all. This was not resolved for months, despite frequent contacts by me to the sales rep, tech rep, CEO (that did nothing), and manager. Finally we got information on how to correct these files but it has become our responsibility to correct this problem, not SpringCharts. It is very time consuming to do. I was told other offices are having similar problems. I have also had problems with their electronic prescribing, with allergies seemingly randomly being transmitted to the program. Sometimes I have to individually transfer prescriptions instead of doing a couple at once. I don't have alot of trust in it since I'm never sure what will get transferred from SpringCharts to their electronic prescribing section.